- What’s the size difference between poker cards and bridge cards?
Poker cards are 2.5” x 3.5” (W x H) and bridge cards are 2.25” x 3.5” (W x H).
- Can you produce non-traditional card sizes and counts?
Yes! We can produce custom playing cards of nearly any shape and size, and there is no limit as to the number of cards either. However, there may be minimum quantity restrictions. Please check with our customer service staff for more information.
- What’s the difference between “smooth” and “linen” finishes?
The smooth finish is just as it sounds: smooth and indent-free! The linen finish has a cross-stitched pattern that is both visible and tangible for players to see and feel. High-resolution and detailed artwork (such as pictures and photos), as well as text-sensitive material, usually print best on cards with a smooth finish.
- Can you create plastic playing cards?
Yes, we produce PVC and plastic cards ranging from 28 mm to 35 mm in thickness. There is a minimum order quantity of 500 decks for plastic or PVC playing cards, and these are currently produced at our overseas facility. It is best to avoid gradient colors when ordering PVC or plastic cards. Also, lead times are 30 to 45 days longer, as these materials have very short shelf lives prior to being printed upon, cut and coated.
- What’s the difference between 300 GSM (premium) and 310 GSM (casino)?
First, let’s break down what GSM means. GSM stands for grams per square meter; meaning if you had a square meter of card stock, the weight in grams is the GSM. The 310 GSM option is slightly heavier, denser and contains a black core. The black core is a lining built inside of the card stock that limits the light that is passable through the cards, which is an extra precaution that casinos take when using paper playing cards. This also makes the deck look slightly darker when viewed from the side. Both paper options that Shuffled Ink offers are of the finest quality. 310 is actually a thinner paper stock.
- What are your different options/pricing for cards?
Because each order can be completely customized to meet your specific needs, the most accurate pricing can be obtained by requesting a quote directly from our team. Most non-standard playing card decks and game requests are responded to in less than 24 hours. Additionally, we do not charge any setup, rush or extra color fees. Request a free quote from us here.
- How many colors can I use?
Our full-color pricing includes all CMYK colors. Specialty inks or applications are available as well.
- Are there any fees I should be aware of?
At Shuffled Ink, there are NO setup, rush or added color fees! Sales tax, however, applies to all deliveries within the state of Florida. Shipping and handling costs are determined by each order’s specifications, size and delivery location. Please note that if you use your own shipping company, there may be added costs for materials and labor associated with packaging (this cost would be communicated prior to your order being placed). Please visit our pricing page for more information.
- What is your turnaround time?
Domestic: Standard playing-card orders for up to 500 decks are delivered within 10–14 days of final work approval/payment. 500+ decks are delivered within 2–3 weeks; 2,000+ decks may be 2–4 weeks; and 25,000+ may be 4–8 weeks. We offer rush service for all or part of your order without rush fees. Specialty products and games vary based on quantities and components ordered, and we can provide these estimates once we know your specific needs.
Overseas: Turnaround times (depending upon your specific order) range from 8–16 weeks from press approval date via sea shipping. Air-shipping all or part of your order cuts shipping times almost in half, however, can be costly. These time estimates may vary based on components and quantities needed.
- I want to place an order. What's the next step?
The next step would be letting us know your full needs and providing us with your desired artwork. You can do this by emailing your artwork to firstname.lastname@example.org (or sharing it via a file sharing website).
- Do you provide proofs?
Absolutely! There will be a digital proof that must be approved prior to production on any order. We also have hard-copy proofs that are available upon request for a $30.00 charge, plus shipping. Production samples are also available upon request for $50.00, plus shipping. Clients are 100% responsible for the accuracy of ALL content on final proofs.
- My artwork is approved. How do I order?
Once your proof is approved, a member of our graphics team will send you a sales order memo that is required for all new or existing clients to fill out. On this page, you will indicate your card stock, quantity, box/case options, all components, and payment and shipping details. Remember, clients are 100% responsible for the accuracy of ALL content on final proofs.
- Do you have templates?
Yes, we have several custom art templates on our website. If you do not see what you need, let us know and we will send it to you ASAP.
- What payment options are available?
We accept payment by credit card, bank wire or check.
- What are your payment terms?
For domestically produced orders, we require 100% payment prior to beginning production. For orders that will be produced at our overseas facility, we require 50% deposit at initial proof approval, and the remaining 50% is due prior to your order shipping. Other terms can be discussed – just call us and let us know your needs.
- Can I use my own shipping account?
Yes, you may. However, our cost of packaging and labor are usually added to most orders. This cost would be given with your quote prior to your order being submitted.
- Where are the custom cards produced?
Most orders are produced at our printing and manufacturing facility in Orlando, Florida. The majority of our board games, high-volume playing cards and card games are produced at our overseas facility in Nantong, China. This allows us to offer you the best of both worlds: great products at great prices. In most cases, you can choose where you would prefer production to take place.